Shipping Policy

Arthur Andrew Medical currently ships to domestic locations in the United States including Alaska, Hawaii, Puerto Rico and the US Virgin Islands as well as international locations. Arthur Andrew Medical offers free shipping on all domestic orders unless a premium shipping method is otherwise chosen by the customer upon checkout. Any free shipping item will be sent using the US Post Office.

Orders are processed within 24-48 business hours, and most orders placed Monday through Friday before 12pm MST will ship the same day. For expedited service, Arthur Andrew Medical offers FedEx shipping at an additional cost. 3-day, 2nd day, and next day shipment options are available as well as ground service for the most complete and thorough order tracking. Keep in mind that FedEx only operates Monday- Friday, so an overnight order shipped on Friday will not arrive until Monday, the next business day. If you have an exact date and time that you need your shipment by, it is best to call customer service prior to placing your order so that we can ensure that your shipment selection will meet your needs.

Any order outside of the US will be charged $25 for International shipping fees via USPS Priority Mail. Orders shipped via the USPS Priority Mail International service can take approximately 1-3 weeks for delivery. As always, customers outside the United States may be subject to additional fees and charges. We ask that you please be aware of local customs and importation laws. Any additional charges for customs clearance including duties, taxes and other fees are the responsibility of the customer.

Tax Policy

Arizona residents add 8.95% sales tax on all products.

Shipping Methods

All orders are shipped via FedEx or USPS. If FedEx shipping is not available in your area, or the delivery address is a PO Box, your package will be shipped automatically via USPS. Orders that qualify for free shipping will be sent via USPS First Class or Priority service dependent on weight.

Back Ordered Items

On rare occasions we may run out of stock on an item. This may cause a slight delay of shipment for your order. If an item is back ordered we will notify you via e-mail of this delay and then automatically ship the products to you as soon as they are available. If your order contains multiple items, you will be given the option as to whether you would like the order shipped in full when the back ordered item is back in stock, or whether you would like the in-stock items shipped first, and the back ordered item shipped as soon as it arrives back in stock. Arthur Andrew Medical will not charge any additional fees to split the shipment.

Order Tracking

All orders shipped will be provided with an online tracking number for status and location tracking within 24 hours of the item being shipped. Tracking information through USPS is dependent on the item being scanned, and may not display much information until the item is confirmed as delivered. International orders sent with USPS Priority Mail Service have limited tracking functionality.